Anthem Customer Care Center for Providers and Members (including interpreter services)
Healthy Start / Healthy Families : 1-866-896-6625
TTY (Healthy Start / Healthy Families): 1-800-750-0750
Patients Interested in Anthem call: (866) 464-9953
TTY: 800-750-0750
To become an Anthem member, call Automated Health Systems: (800) 605-3040; TTY (800) 292-3572
MedCall® (24 hours a day): 1-866-374-9480 TTY 1-800-368-4424.
Claims inquiries: 1-866-896-6625
Prior Authorization: 1-866-896-6580 / Fax: 1-800-754-4708
Hospital / Facility Admission Notification: 1-866-896-6580 / Fax: 1-800-754-4708
Care Management Referrals: 1-866-896-6580
WIC Program: 1-614-644-8006
Fraud and Abuse: 1-866-896-6625
Grievances and Appeals Fax: 1-866-387-2968
Office of Ohio Health Plans (OHP): 1-800-324-8680
TTY: 800-292-3572
LogistiCare (Transportation Reservations): 866-883-8659
Surviving without health insurance
More than 12% of Ohioans (or over 1.3 million people) are uninsured today and that number continues to grow. Many Ohioans are also underinsured. Reasons Ohioans are uninsured include all or more of the following: cost, access and / or exclusion due to one or more health conditions.
Ohioans who lack adequate health coverage may ind help through certain Ohio organizations which provide services such as free or sliding scale clinics, community health centers, medications, supplies, preventative care classes and other networking information. Also, please contact the Ohio Family Coverage Coalition (http://www.uhcanohio.org/coalitions/amcovcoal.html) for a detailed brochure.
I am diabetic and, even though my income is limited, I don’t qualify for Medicaid. Where can I get testing supplies, discounted medications or insulin?
You may want to try the following: explore Disability Medical Assistance (through the Ohio Association of Free Clinics, your local Department of Public Health and ODJFS); contact nonprofit associations such as the Central Ohio Diabetes Association (www.diabetesohio.org) or the Ohio United Way (www.ouw.org); and contact pharmaceutical companies directly to see if they have any prescription discount programs.
Where can I find affordable prescriptions since I have no insurance?
The Columbus Public Health Department (614-645-6248) has compiled a list to help with prescription costs. Their list includes programs such as Prescription Access, Prescription for Good Health, Ohio’s Best Rx, Rx for Ohio and Rx Outreach.
Check with your local health department about a similar list for your area (Association of Health Commissioners: 614-221-5994 or www.aohc.net).
What benefit do local chapters of associations (such as those dealing with cancer, diabetes, lung, kidney, etc.) have for uninsured or underinsured people?
Associations may provide you with resources (discount prescription information), services (access to doctors) or educational materials (nutritional classes) which may be subsidized or free. Check the association web sites or call them with questions. You can also get information on your local associations from the United Way of Ohio.
As a person with a limited income who doesn’t qualify for Medicare, Medicaid, employer or individual coverage, where can I find adequate and affordable health care assistance?
You can get the brochure “Ohio Health Care Safety Net: A description of public and private programs” from the Universal Health Care Action Network of Ohio (UHCAN Ohio) and the Ohio Family Coverage Coalition. Visit www.uhcanohio.org/coalitions/famcovcoal.html or call 1-800-634-4442.
In addition to providing details about Medicaid and Medicare, the brochure addresses issues about medical assistance for various groups of people, including refugees, undocumented persons, noncitizen immigrants, veterans, children and persons with disabilities. The brochure also provides contact information for health departments all over Ohio (www.aohc.net); information on oral, vision and behavioral health resources, subsidized care at local hospitals, community health centers (www.ohiochc.org) and free clinics (www.ohiofreeclinics.org).
Financial Assistance from Ohio Health
Financial Assistance for Ohio Residents Without Health Insurance
We are pleased to offer charity care and financial assistance to patients with limited resources and inadequate medical insurance coverage. Eligibility is determined by total family income/assets. The patient is encouraged to apply for other assistance available to pay hospital charges (Medicaid, Medicare, private insurance) before being discharged.
OhioHealth’s charity care policy
OhioHealth tailors its policies to address the needs of each community it serves. In Columbus, we have a unique healthcare system where all of the not-for-profit hospitals provide high quality care to everyone, regardless of their ability to pay. This system allows OhioHealth to provide one of the most compassionate charity care policies to individuals and families who cannot pay for medically necessary healthcare services they receive at our facilities. OhioHealth’s charity care policy for its Columbus hospitals includes:
* Charity care guidelines that provide free care for individuals and families who earn less than 200 percent of the federal poverty level
* Sliding scale fees to provide substantially discounted care for individuals and families who are between 200 and 400 percent of the Federal poverty level
* Hardship policy for those patients who would not otherwise qualify for charity care but have unique circumstances
Patients are encouraged to apply for financial assistance as early in the process as possible, as untimely applications for financial assistance may be denied. Patient residing in out of system service areas are encouraged to discuss financial assistance limitations to coverage for non-emergency care with a hospital financial counselor.
In many cases, OhioHealth offers interest free loan for up to one year to assist patients.
In addition, an uninsured discount policy became effective January 1, 2005, for individuals without insurance who do not quality for charity care.
For more information or to speak with a financial counselor, please call
* Riverside Patient Financial Services at (614) 566-3911
* Grant Patient Financial Services at (614) 566-9152
* Doctors Patient Financial Services at (614) 544-5615
* Grady Patient Financial Services at (740) 368-5104
* Dublin Patient Financial Services at (614) 566-3911
or check out the information on the pages below
Riverside Financial Assistance Information
Grant Financial Assistance Information
Doctors Financial Assistance Information
Grady Financial Assistance Information
Dublin Financial Assistance Information
