Missouri is home to a handful of esteemed private health insurance companies, though it may be difficult to decide which is the better option. As the market gets extremely competitive at times in certain areas, it is important to know which insurers have been acknowledged for not only their financial strength and longevity as a business, but for their quality from a member’s perspective. Each year, J.D. Power and Associates conducts a research study on private health plan member satisfaction, providing a much clearer indicator of a company’s level of quality.
In every region, J.D. Power measures satisfaction on seven different factors: coverage and benefits, provider selections, information and communication, statements, claims, approval processes, and customer service. Feedback from the Heartland Region, which includes Missouri, showed that Blue Cross and Blue Shield of Kansas City was the highest ranking for member satisfaction in 2013, for the second year in a row. This health plan received 722 points on a 1,000 point scale, excelling in three particular categories, which were information and communication, approval processes, and claims processing.
The overall satisfaction score for the Heartland region is 693, an eight-point drop from the previous year. While several health plans received positive feedback, and one of Missouri’s Blue plans proved the strongest, five additional states were factored in. Unfortunately for many Missouri residents, except those living in Kansas City, the very best plan is only available in one concentrated metropolitan area.
Missouri Health Plan Rankings
Rated on a scale of 1,000 total points, each company has its own numeric value for how it performed according to the members surveyed. The J.D. Power Circle Rating is another evaluation of overall performance and satisfaction, indicating which plans truly stand out among the competition.
1. Blue Cross and Blue Shield of Kansas City: 720 points, 5 J.D. Power Circles (Among the best).
2. Aetna: 699 points, 3 J.D. Power Circles (Better than most)
3. UnitedHealthcare: 665 points, 3 J.D. Power Circles (Better than most)
4. Anthem Blue Cross Blue Shield of Missouri: 688 points, 3 J.D. Power Circles (Better than most)
5. Coventry Health Care: 657 points, 2 J.D. Power Circles (About average)
1. J.D. Power and Associates. 2013 Member Health Plan Study.