For the past seven years, J.D. Power and Associates has provided the nation with a helpful guide to America’s health plans by conducting a study in the 17 largest regions of the country. This year, they took the opinions of 33,000 insureds with private coverage total, including 1,032 in Michigan. Michigan was one of the states they surveyed alone, as there are many residents and health plans to consider.
Member satisfaction is a solid component of any health plan when you consider buying coverage, or anything else. Assessing a health insurance company without knowing how well their products actually serve people is taking a shot in the dark. Hence, we encourage you to look at not only the NCQA accreditation, number of providers in-network, and membership, but also how a plan’s members feel about their coverage.
J.D. Power’s study took the following seven factors into account when judging the plans:
- Provider selection
- Coverage and benefits
- Information and communication
- Approval processes
- Customer service
- Claims processing
Plan members were asked to give ratings on each of these, adding up to a total of 1,000 points for each carrier. As it happens, Michigan has one of the highest overall satisfaction ratings in the country. Their state average is 717, which is a continued improvement from the 2012 by 3 points, and better than the 17-region overall average by 16 points.
Health Alliance Plan (HAP) offered the best coverage in the state, according to the study. With a score of 749 out of 1,000, they are one of the highest ranking plans, period. HAP offers both HMO and PPO plans, and therefore provides a great variety of products and serves many members. Members of HAP plans showed that the company is strong in six out of seven categories take into account – all but provider selection were ranked very well. As a result, J.D. Power awarded HAP five Power Circles, signifying their status as “among the best.”
Health insurance from Blue Cross Blue Shield of Michigan was also favored above the regional average, with 721 points to their credit. Ranking above the regional satisfaction rating, BCBSMI offers coverage that appears “better than most,” according to their members and J.D. Power. Priority Health also proved to be an adequate plan for many members, nearly tying with Blue Cross Blue Shield. UnitedHealthcare did rather poorly, with 664 points and a Power Circle rating of “the rest.” Overall, Michigan policyholders were some of the most satisfied in the nation this year.
Not a resident of Michigan? Find your region’s review here, and discover which plan offers the best combination of products, services, and quality.
1. J.D. Power and Associates. 2013 Member Health Plan Study.