Colorado Health Insurance

Below is our famous Colorado Health Insurance Complaints section.  As you can see, Rocky Mountain Hospital and Medical Service, Inc. (Anthem Blue Cross and Blue Shield)  leads Colorado complaints.

Senior Health Insurance Company of Pennsylvania however, owned by Conseco, is the real leader in complaints in Colorado as their index is a whopping complaint ratio of 4!

The consumer Complaint Ratio illustrates how some companies generate more complaints per $1 million of premium than others. The ratio provides helpful information to consumers interested in evaluating their insurance companies and/or health carriers, and to State regulators in targeting companies requiring closer review.

• Private passenger automobile protests are included in the number of complaints. Protests are a formal objection to a premium increase, nonrenewal, cancellation or reduction in coverage and are applicable to private passenger automobile only. A company is statutorily required to send a Notice of Right to Protest if it is taking one of these actions against the individual consumer.
• In the health insurance arena, Medicare, Medicaid, Excess Loss, and Federal Employee Health benefit plan premiums are excluded from the Complaint Ratio and Complaint Index calculations, where possible, since the Division of Insurance does not have regulatory authority over complaints in these areas.

New this year is the column labeled Complaint Index. The number is calculated by dividing an company’s share of complaints by its share of premium on a line-specific basis.

An index higher than 1.0 indicates that a company’s complaint counts are higher than average, and an index lower than 1.0 indicates that a company’s complaint counts are lower (better) than average. An index of 0.0 (zero) indicates that no complaints were received for the company, which is always better than average.

The Complaint Index is generally considered to be more informative than the Complaint Ratio, because it adds at-a-glance information indicating how each insurer compares to the rest of the marketplace. Complete line of business tables would need to be sorted by the Complaint Ratio column in order to provide the same information.

Consumers are cautioned against relying only on the Complaint Ratio and/or the Complaint Index when evaluating companies. Premium benefits, financial condition, and level of service should all be considered.